Returns & Exchanges

At Himiway, we stand behind the quality of our electric bikes and sports gear, offering a 15-day return window for products in new, unused condition with original packaging. We are dedicated to ensuring your outdoor adventures are powered by equipment you truly love.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 15 days of delivery to request a Return Merchandise Authorization (RMA) number and provide your proof of purchase.

• 2.
  Prepare the Shipment

  Carefully pack your item in its original factory packaging, ensuring all components, manuals, and accessories are included to avoid restocking fees.

• 3.
  Ship to Himiway

  Affix the provided shipping label or use your preferred carrier to send the package to our designated sports equipment inspection center.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned gear, we will process your refund or exchange within 5 to 7 business days.